# Refund Policy

**Introduction**

This Refund Policy (the “Policy”) informs you (the “Event Attendee”) about your right to receive a refund for tickets purchased on the Tix.Africa (“Tix”) platform via our website or mobile application (“the Platform”).  

By accepting this Policy, you agree that you have read this Policy carefully to understand your rights as set out below.

You agree as follows:

* that Tix is a self-service Platform that lets event creators (“Event Organisers”) sell tickets directly to their intended audience; 
* that Tix only uses the Platform to allow Event Organisers sell tickets to Event Attendees and is not directly involved in the organisation or quality of these events.  Event Organisers are responsible for their own terms of sale and for any enquiries that you may have. We are, therefore, not responsible for any loss or damage which occurs as a result of the cancellation of an event or mishap experienced at any event paid for via our Platform;
* that Tix reserves the right to charge a one-time non-refundable processing fee (“Tix Fee”) for every ticket purchased via the Platform;
* in the event that you are dissatisfied with the cancellation or quality of an event, Tix will not be liable for any damages, whether direct, indirect, incidental, consequential, special, punitive or exemplary, arising out of or in any way connected with your experience at an event paid for via our Platform;
* in the event that you are dissatisfied with the cancellation or quality of an event and you request a refund from the Event Organisers, you are only entitled to a full refund of the ticket from the Event Organisers. Tix Fee shall not form part of the refund granted to you;
* TIX WILL NOT REFUND THE COST OF TICKETS PURCHASED VIA THE PLATFORM IN THE EVENT THAT YOU ARE DISSATISFIED WITH THE QUALITY OF AN EVENT.
* if after payment has been made through our Platform, the event gets cancelled or you are unable to attend an event for any reason, including but not limited to: severe or extraordinary weather (including flood, earthquake, or other act of god); fire, war, pandemic, epidemic, insurrection, terrorist act, riot, accident, emergency or action of government. Tix will only assist with facilitating a refund from the Event Organisers and shall not be held liable for such refund.

**If you experience any of the circumstances mentioned above, you agree to reach out directly to the Event Organiser to discuss your ticket refund.**

**If you require any further information on how refund requests are handled, please contact** [**Tix Support.**](mailto:support@tix.africa)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tix.africa/legal-documentation/refund-policy.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.